These Terms govern your use of cryptocurrency ATMs operated by Smart Cash Solution S.R.L. in Romania. Our services comply with Romanian laws, including the Markets in Crypto-Assets Regulation (MiCA) and other national legal requirements.

By using our ATMs, you confirm that you have read and understood these Terms and our Privacy Policy, that you control the cryptocurrency wallet and funds used, and that your actions comply with applicable law.

If you do not agree with these Terms, please do not use our services.

When you click on “I agree with the Terms of Use and the Privacy Policy”, these Terms become a legal agreement between you and us.

For questions or complaints, contact us at asistenta@smartcash.zone or via our website ​smartcash.zone​. Communication is available in Romanian or English, and we will reply in the language you use.

Crypto-Asset – Any digital asset on a blockchain, such as Bitcoin (BTC), Ethereum (ETH), or others available via our ATMs.

User / Client – Anyone 18+ with full legal capacity under Romanian law, using our ATMs to buy or sell crypto-assets.

ATM – Self-service machine operated by Smart Cash Solution S.R.L. to exchange crypto-assets for fiat money and vice versa. Transactions follow Romanian law and may require ID verification.

Service – All crypto-asset exchange and related support services offered via our ATMs.

KYC / AML – Identity verification and anti-money laundering checks required by Romanian and EU law to prevent illegal use.

To use our ATMs, you must be a natural person, at least 18 years old, with full legal capacity under Romanian law. You must act on your own behalf for lawful, personal purposes and not be subject to financial sanctions or other restrictions.

To comply with Romanian and EU AML/CTF laws, including MiCA, we may ask for:

We may also request transaction details and, in some cases, the source of funds or the purpose of your transactions. All information must be provided truthfully and promptly.

During the identity verification process, only the person whose identity is being verified should be present at the ATM.

By using our services, you agree to keep your receipts confidential, ensure transaction details are accurate, use a wallet you personally control, respond truthfully to verification requests, and avoid tampering with ATM hardware, software, or security systems. You must comply with local laws, including any tax obligations, and use the service only for personal purposes. Acting on behalf of others, using someone else’s ID or wallet, or engaging in fraudulent or illegal activity is strictly prohibited.

For security and regulatory reasons, we do not disclose details of our internal AML or fraud-prevention controls. However, please note that we are legally required to monitor transactions performed through our ATMs and, where necessary, to take appropriate actions in accordance with applicable Romanian and EU laws. Such actions may include additional verification steps, temporary transaction delays, or cooperation with competent authorities. In certain situations, we may be legally obliged to provide information to authorities, and we are prohibited from informing you when such obligations apply.

During your use of our Services, we may request information about your identity, the background and purpose of your transactions, your ownership and control of the wallet used in the transaction, and the source of your funds or crypto assets. This information is required to comply with AML/CTF regulations and is part of our mandatory verification process.

You must always provide accurate, complete, and truthful information. You must follow these Terms and any instructions or guidelines displayed on the ATM or communicated by our official support channels. You are obliged to act honestly and transparently during the KYC/AML verification process; failure to cooperate, refusal to provide required information, or providing false or misleading data may result in the suspension or refusal of your transaction.

All transactions are performed at our ATMs, and each transaction is separate. Once confirmed, a transaction is final and irreversible. The ATM will guide you step-by-step, but it is your responsibility to double-check all details, including wallet addresses and amounts. After the transaction, you may receive a receipt, which should be kept as proof.

We may set limits on transaction amounts or frequency to comply with AML/CTF rules and MiCA. Transactions may be delayed or refused if they appear suspicious, do not meet legal requirements, or if the ATM cannot complete the transaction due to technical or liquidity reasons.

Using our ATMs incurs a Transaction Fee charged by the Company and a Network Fee charged by the blockchain network.

If a transaction is blocked, cancelled, or refunded due to user error, suspicion of fraud, or regulatory requirements, a Refund/Administrative Fee of up to 10% may apply. Processing each refund/cancellation incurs certain expenses for us, so we reserve the right to charge administrative fees to cover such expenses.

All fees are included in the exchange rate shown before you confirm the transaction, and any significant changes will be communicated via the ATM and our website.

Crypto-assets are not legal tender, are not backed or guaranteed by any government, and their value can change rapidly — including the risk of total loss. Prices are highly volatile and may be affected by market sentiment, loss of confidence, regulatory actions, technical issues, cyberattacks, software changes, competition, or public statements from political figures or influencers.

Blockchain transactions are final and cannot be reversed once confirmed. Using crypto also involves cybersecurity risks, such as phishing, wallet breaches, or unauthorized access, as well as potential service interruptions. Regulatory developments may impact your ability to use or hold crypto-assets.

You are fully responsible for providing correct transaction details and for the security of your own non-custodial wallet. We do not hold your funds, and we do not provide financial or tax advice. Our services are intended for personal use only; commercial use or acting on behalf of third parties is prohibited.

Users must be aware of scams, social engineering, and technical risks when using our ATMs. Fraudsters may impersonate support agents, investment advisors, employers, merchants, or romantic interests. Common scam types include tampered QR codes, romance scams, job/overpayment scams, fake crypto purchases, false investment offers, and impersonation of support staff. If you send crypto to a scammer, recovery is not possible.

While we implement internal security measures, monitor transactions, and continuously improve our fraud prevention procedures, your safety largely depends on your vigilance. By using our ATMs, you confirm and agree that:

Our ATM Services are provided “as is” on a best-effort basis. We do not guarantee uninterrupted service, exact market prices, or compatibility with every wallet or device. Technical or operational issues can occur due to maintenance, system upgrades, network outages, high transaction volumes, limited liquidity, hacker attacks, DDoS, force majeure events, or other unforeseen circumstances. Temporary unavailability or transaction delays may occur, and in certain cases advance notice may not be possible.

You understand and accept that service interruptions, data transmission errors, or system instability may occur. We are not responsible for any resulting damages, including indirect or consequential losses. In cases of abnormal or high-volume transactions, network failures, or security risks, we may cancel or roll back transactions, or suspend part of the Services to maintain security.

Using unsupported, incompatible, or incorrectly configured wallets or devices can result in permanent loss of funds. Always use a non-custodial wallet that you personally control and ensure compatibility with the crypto network of your transaction.

All blockchain transactions are final and irreversible once sent. We cannot undo, reverse, or refund any transaction, and we are not responsible for any losses resulting from fraud, misuse, or mistakes made by you or third parties.

Reclamation codes for cash withdrawals remain valid indefinitely if the ATM is temporarily out of cash. Codes are personal and non-transferable.

We collect only necessary personal data for AML/CTF compliance, identity verification, and transaction logging, in line with EU GDPR and Romanian laws. Data is stored securely, with access restricted to authorized personnel. Records are retained for five years unless longer retention is required by law. Personal data may be shared with authorities as legally required. By using our services, you acknowledge and accept our Privacy Policy.

If you are dissatisfied with our services, you may submit complaints through the following channels:

Complaints will be addressed promptly and at no cost. You will receive a confirmation of receipt within 2 business days and a full response within 15 days. During this time, we may request additional information or documentation. Your cooperation is essential; if requested data is not provided, we may close the complaint or provide a response based on limited information. If additional information arrives later, the complaint may be reopened or a new one initiated.

If your complaint remains unresolved, disputes may be escalated to Romanian financial authorities, courts, or arbitration in accordance with local laws. Pre-arbitration negotiation is required before binding arbitration. Your EU and Romanian consumer protection rights remain fully preserved.

You are solely responsible for determining and fulfilling any tax obligations that may arise from using our Services or investing in crypto assets. We do not assume any responsibility for calculating, reporting, or paying taxes on your behalf.

Crypto-related tax regulations are complex and frequently changing. We strongly recommend consulting a qualified tax professional who can provide advice tailored to your individual circumstances and help ensure compliance with the laws applicable in your jurisdiction.

Failure to accurately report cryptocurrency transactions may result in legal or financial penalties. It is your responsibility to understand and comply with all relevant tax requirements.

You may stop using our services at any time. The Company may suspend or block access for violations, suspicion of fraud, legal requirements, or security concerns. Completed transactions remain final, and necessary KYC/AML verification must be completed to use the service.

The Company operates in compliance with Romanian laws and EU regulations (MiCA). Crypto transactions are not insured or guaranteed by governments or private insurers. All transactions are final and irreversible. Fees are included in the exchange rate displayed before confirmation and may be updated with prior notice at the ATM or website.