Service Terms
English

We're here to help you!

At SMART CASH SOLUTION S.R.L., we believe excellent support is the foundation of trust. Whether you have a question about your account, need technical assistance, or simply want to learn more about our services, our dedicated team is ready to assist you every step of the way.

Get in Touch with our Team

We understand that when you need support, timely communication matters. Our customer service team is committed to providing prompt, helpful responses to all enquiries. Whether you're experiencing technical difficulties, have questions about transactions, or need guidance navigating our platform, we're just an email away.

Email Support

Contact us anytime at sasistenta@smartcash.zone.We typically respond within 1–2 business days, ensuring your enquiry receives the attention it deserves.

Working Hours

Monday–Friday: 09:00–20:00

Saturday–Sunday: 09:00–14:00

Extended hours to accommodate your busy schedule and provide support when you need it most.

Our Location

SMART CASH SOLUTION S.R.L.

București, Sector 3

Aleea Mizil nr. 6, spațiul 15

CUI: 51834493

What to expect when you contact us?

We've streamlined our support process to ensure you receive clear, comprehensive assistance efficiently. When you reach out to our team, you can expect a professional, personalised response that addresses your specific needs.

01

Send Your Enquiry

Email us at asistenta@smartcash.zone with detailed information about your question or concern. Include relevant account details (never passwords) to help us assist you more effectively.

02

We Review Your Request

Our team carefully reviews each enquiry during business hours. We prioritise urgent matters whilst ensuring every customer receives thorough attention and support.

03

Receive Our Response

Within 1–2 business days, you'll receive a detailed response addressing your concerns. If your enquiry requires additional investigation, we'll keep you informed throughout the process.

04

Follow-Up Support

Should you need further clarification or have additional questions, simply reply to our email. We're committed to ensuring complete resolution and your satisfaction.

Formular de Reclamații

We take customer feedback seriously and are committed to resolving any concerns you may have. If you've experienced an issue with our services or wish to file a formal complaint, please use our dedicated complaints form.

Your complaint will be handled confidentially and professionally, with a thorough investigation conducted by our compliance team. We aim to acknowledge all complaints promptly and provide a detailed response outlining the steps taken to address your concerns.

This process ensures transparency, accountability, and continuous improvement of our services. Your voice matters, and we're dedicated to making things right.

SMART CASH SOLUTION S.R.L. | București, Sector 3, Aleea Mizil nr. 6, spațiul 15 | CUI: 51834493 | Email: asistenta@smartcash.zone